Cancellation & refund policy
This policy explains how you can cancel a cab booked with GO SAFE TAXI SERVICE (“Roamiow”) through the Roamiow app, our website or our booking desk, and how refunds work for trips paid online through Razorpay.
1. How to cancel
- In the app: Account → My bookings → open the trip → Cancel trip (available until a driver is assigned).
- By phone or email: call +91 99443 59209 (24/7) or write to hello@gosafetaxi.com with your booking number.
2. Cancellation charges
| When you cancel | Charge |
|---|---|
| Before a driver is assigned and more than 2 hours before pickup | Free — full refund |
| After a driver is assigned, or within 2 hours of pickup | 10% of the fare (maximum ₹300) |
| Customer not at the pickup point / no-show (after waiting time) | Treated as a late cancellation |
| Cancelled by Roamiow (no cab available, unsafe conditions, etc.) | Free — full refund |
3. Refunds for online payments
- Eligible refunds are started within 1 working day of the cancellation and credited to the original payment method (UPI, card, net banking or wallet) through Razorpay.
- The money usually reaches your account within 5–7 working days, depending on your bank.
- If the final fare of a completed trip is lower than the amount you paid online, the difference is refunded the same way.
- Trips paid in cash or UPI to the driver have nothing to refund unless an overcharge is confirmed; we then refund it to your UPI or bank account.
- If a payment was deducted but the booking was not confirmed, the amount is refunded automatically. If you do not see it within 5–7 working days, contact us with the payment reference.
4. Changes to a booking
Changing the pickup time, address or cab is free when done before a driver is assigned, subject to availability. If the new trip costs more or less, we collect or refund the difference.
5. Discounts and offers
If you used an offer, the refund is the amount you actually paid. A cancelled booking gives the offer back for you to use again while it is still valid.
6. Questions or disputes
Contact GO SAFE TAXI SERVICE, No 5, Municipal Road, Satya Sai Nagar, Reddiyarpalayam, Puducherry - 605010 — phone +91 99443 59209, email hello@gosafetaxi.com. We reply within 2 working days.