Privacy policy
This policy explains what information GO SAFE TAXI SERVICE (“Roamiow”, “we”, “us”) collects when you use the Roamiow Android app and the website roamiow.com, why we collect it, who we share it with, and the choices you have. Roamiow is a cab booking service based in Puducherry, India.
By using the app or the website you agree to this policy. If you do not agree, please do not use them.
1. Information we collect
We only collect what we need to sign you in and to arrange your rides.
| Information | When and why |
|---|---|
| Mobile number | When you sign in. We send a one-time code (OTP) by SMS to verify the number, and we use it to identify your bookings and to contact you about your ride. |
| Notification token (device identifier for push notifications) | If you allow notifications, the app registers a Firebase Cloud Messaging token for your device so we can send booking confirmations and trip updates (driver assigned, driver arrived, reminders, completion, cancellation), and offers and greetings unless you turn those off. It is removed when you sign out or delete your account. |
| Pickup, drop and stop addresses, and their map coordinates | When you request a fare estimate or make a booking, so we can calculate the route and fare and send a driver to the right place. |
| Trip details | The service type, date and time of travel, number of passengers, luggage, whether you are travelling with a pet, and your flight number for airport trips. We use these to choose a suitable cab, plan the pickup and arrange your trip. |
| Device location | Only if you choose to use your current location to fill in a pickup address. The app asks for your permission first, and the location is used to find your address. You can always type an address instead, and you can turn off location permission in your phone settings at any time. |
| Live trip tracking | While your driver is on the way and during your trip, you can see the driver’s position on a map in the app. Your own phone’s location is not tracked for this. We record the times your trip was accepted, started and completed, and the start and end points and distance of the trip, to resolve fare questions and for safety. |
| Basic technical data | Like most online services, our servers record limited technical information such as IP address and request times, used to keep the service secure, prevent abuse (for example, limiting repeated code requests) and fix problems. |
Roamiow Partner app (fleet partners and drivers)
Fleet partners (taxi owners) who register in the Roamiow Partner app give us their name, business name, mobile number, email, address, PAN, GSTIN (if any), the last 4 digits of their Aadhaar number, bank account details for payouts, and photos of their KYC documents (photo, Aadhaar card, PAN card, cancelled cheque). For each vehicle they add the registration, RC, insurance, permit, fitness and pollution certificate details and photos; for each driver they add the driver’s name, mobile, date of birth, address, emergency contact, blood group, Aadhaar (last 4 digits stored) and driving licence details with photos. Roamiow uses these only to verify partners, vehicles and drivers as required for commercial passenger transport, to pay partners, and to keep customers safe; the photos are stored privately and shown only to the partner who uploaded them and the Roamiow office. We record when a partner accepts the partner terms.
Drivers who use the Roamiow Partner app give us their name, mobile number, vehicle number, cab type, driving licence number and optionally email. While a driver is online, the app shares the phone’s location with Roamiow every few seconds (shown as a persistent “You are online” notification) so the office can allocate trips and customers can follow their cab. Location is not collected when the driver is offline or logged out. Drivers can delete their account in the app (Profile → Delete account) and partners under Partner → Account → Delete partner account, which removes their KYC and bank details; completed trip records are kept for customers and accounts.
We do not ask for your contacts or photos, and we never collect payment card details ourselves (see Payments). We do not use advertising identifiers and we do not show ads.
2. How we use your information
- To sign you in securely with an SMS one-time code.
- To show fare estimates, take your booking, assign a driver and complete your trip.
- To send you booking confirmations and trip updates as app notifications.
- To send offers, festival greetings and service news as app notifications. You can turn these off at any time in the app (Account → Offers & greetings) or in your phone’s notification settings; trip updates are not affected.
- To provide customer support and respond to your requests.
- To keep the service safe, prevent fraud and misuse, and meet our legal, tax and accounting obligations.
We do not sell your personal information, and we do not use it for advertising.
3. Who we share it with
We share information only as needed to run the service:
- Drivers assigned to your trip receive the details needed to complete the ride, such as your pickup and drop locations, trip time, your name and your mobile number, once they accept the trip.
- SMS provider. Sign-in one-time codes are sent through an Indian DLT-registered SMS provider, which receives your mobile number and the message text in order to deliver the SMS. We do not send other SMS.
- Firebase Cloud Messaging (Google). Booking updates are delivered as push notifications through Firebase Cloud Messaging, which receives your device’s notification token and the notification text. See the Google Privacy Policy.
- Google Maps Platform. The app uses Google Maps Platform for maps, place search and directions (route distance and tolls). Addresses you search for and the coordinates of your trip are sent to Google for this purpose. Google’s use of this information is covered by the Google Privacy Policy.
- Hosting. Our servers and database are run by a hosting provider that stores the data on our behalf.
- Legal requirements. We may disclose information if required by law, court order or a government authority, or to protect the safety of our customers, drivers or the public.
We do not sell, rent or trade your personal information to anyone.
4. Payments
When you pay online, the payment is processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator. Your card, UPI, net banking or wallet details are entered on Razorpay’s secure checkout and are never seen or stored by us. We receive only the payment status, amount, a payment reference and the last digits or method used, which we keep with your booking for accounting, refunds and legal records. Razorpay’s handling of your data is covered by the Razorpay Privacy Policy.
You can also pay the driver in cash or UPI; in that case we do not receive any payment details.
5. How long we keep it
- Sign-in codes expire after a few minutes and are deleted once used.
- Sign-in sessions are kept while you stay signed in on a device, and removed when you sign out or delete your account.
- Booking records are kept for our business, tax and accounting records.
- When you delete your account, your phone number and addresses are removed from your bookings, any upcoming trips are cancelled, and your sign-in sessions are ended. The remaining trip records (for example date, service type and fare) are kept without information that identifies you.
6. Deleting your account
You can delete your account and associated data at any time, in either of these ways:
- In the app: open Account → Delete account and confirm.
- On the web: go to roamiow.com/delete-account, enter your mobile number and the code we send you by SMS.
Deletion takes effect immediately and cannot be undone. See How long we keep it for exactly what is removed and what is kept.
7. Security
We protect your information with reasonable safeguards. The app and website communicate with our servers over encrypted HTTPS connections, sign-in codes are stored only in hashed form, repeated code requests are rate-limited, and access to booking data is limited to authorised Roamiow staff. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly if we learn of a problem.
8. Your rights and choices
- Access and correction: you can ask us for a copy of the personal information we hold about you, or ask us to correct it.
- Deletion: you can delete your account yourself as described above, or ask us to do it.
- Location: you can deny or withdraw location permission at any time and type addresses instead.
- Withdrawing consent: you can stop using the service and delete your account at any time.
To make a request, contact us using the details below. We may need to verify that the mobile number is yours before acting on a request. These rights are in addition to any rights you have under Indian law, including the Digital Personal Data Protection Act, 2023.
9. Children
The Roamiow app is meant for adults. It is not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date at the top, and for significant changes we will let you know in the app or on this website.
11. Contact us
For questions about this policy or your personal information, contact GO SAFE TAXI SERVICE, Puducherry, India:
- Email: hello@gosafetaxi.com
- Phone: +91 99443 59209