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Terms of use

Last updated: 23 October 2026

These terms apply when you use the Roamiow Android app or the website roamiow.com to book cab services from GO SAFE TAXI SERVICE (“Roamiow”, “we”, “us”). Please read them together with our Privacy policy. By signing in or making a booking you agree to these terms.

1. The service

Roamiow lets you request cab rides, including outstation one-way and round trips, airport pickup and drop, local rentals on hourly packages, multi-day outstation rentals and city rides. A booking is a request for a ride; it is confirmed when it appears as Confirmed in the app (or when our desk confirms it by phone). Drivers are assigned by the Roamiow team, and we send you trip updates as app notifications.

2. Your account

  • You sign in with your mobile number and a one-time code sent by SMS. Use only a number that belongs to you.
  • Keep your phone and sign-in codes to yourself. You are responsible for bookings made from your signed-in app.
  • You must be at least 18 years old to create an account and make bookings.
  • You can delete your account at any time in the app (Account → Delete account) or at roamiow.com/delete-account.

3. Fares and estimates

  • Before you book, the app shows an upfront fare estimate. The estimate includes tolls on the planned route and 5% GST.
  • The estimate is based on the route, timing and details you enter. The final fare may differ if the trip changes, for example a different or longer route, extra stops, additional tolls or parking, or waiting time beyond what was planned. Where possible, the driver or our team will tell you about a change before it applies.
  • Any charges will be explained to you; we do not add hidden fees.

4. Payment

  • You can pay online when you book, using the secure Razorpay payment gateway (UPI, debit/credit cards, net banking and wallets), or pay the driver in cash or UPI at the end of the trip, as offered for your booking.
  • All prices are in Indian Rupees (₹). The rates on our Pricing page are before 5% GST; the fare estimate shown in the app before you book already includes GST and expected tolls.
  • A GST tax invoice for every completed trip can be downloaded in the app (My bookings → your trip → Download invoice). Add your business name and GSTIN in Account → Profile & billing details to have them printed on it.
  • If you paid online and the final fare is higher than the estimate (for example extra distance, waiting, tolls or parking), you pay the difference to the driver. If it is lower, we refund the difference to your original payment method.
  • We never see or store your card, UPI PIN or bank login details; these are handled by Razorpay.

5. Changes and cancellations

  • You can cancel a booking in the app (My bookings → the trip → Cancel trip) until a driver is assigned, or by contacting Roamiow. Cancellation charges and refunds follow our Cancellation & refund policy.
  • We may need to cancel or reschedule a booking for reasons such as vehicle or driver unavailability, unsafe conditions, or incorrect booking details. If this happens, we will let you know through an app notification or by phone as soon as we can.

6. Your responsibilities

  • Give accurate pickup, drop and trip details, including the number of passengers, luggage, pets and, for airport trips, your flight number.
  • Be ready at the pickup point at the booked time.
  • Treat drivers with respect and follow reasonable safety instructions, including wearing seat belts.
  • Do not carry illegal, dangerous or prohibited items, and do not ask the driver to break traffic or other laws.
  • If you travel with a pet, mention it when you book and keep the pet under control during the trip. You are responsible for damage caused by you, your co-passengers or your pet.
  • Do not misuse the app or website, for example by making false bookings, interfering with the service or trying to access other people’s data.

A driver may refuse or end a ride if a passenger’s behaviour puts the driver, the vehicle or others at risk.

7. Lost items

Please check the vehicle before you leave. If you leave something behind, contact us and we will try to help, but we cannot guarantee that lost items will be found.

8. Limitation of liability

We work to provide safe and reliable rides, but travel times depend on traffic, weather, road conditions and other factors outside our control. To the extent permitted by law:

  • We are not responsible for delays or losses caused by events outside our reasonable control, including traffic, road closures, weather, strikes or government action.
  • We are not liable for indirect or consequential losses, such as missed flights, connections or appointments. Please allow enough time for your journey.
  • Our total liability for any claim relating to a trip is limited to the fare paid for that trip.

Nothing in these terms limits any liability that cannot be limited under Indian law, or your rights as a consumer under the Consumer Protection Act, 2019.

9. The app and website

We may update, change or temporarily suspend the app or website, for example for maintenance. We may suspend or close an account that is used in breach of these terms. Content on the app and website, including the Roamiow name and logo, belongs to GO SAFE TAXI SERVICE and may not be copied without permission.

10. Changes to these terms

We may update these terms from time to time. The “Last updated” date above shows when they last changed. If you keep using the service after a change, the updated terms apply to new bookings.

11. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any complaint. Subject to that, the courts at Puducherry have jurisdiction over any dispute relating to these terms or the service.

12. Contact us

For bookings, changes, cancellations, complaints or questions about these terms, contact GO SAFE TAXI SERVICE, Puducherry: